Your Privacy Matters
Solax Agro Foods (Pvt) Ltd ("Solax Agro Foods", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we handle personal information when you visit solaxexports.com, request a quotation, contact our team or communicate with us about our products and export services.
1. Scope and Introduction
This policy applies to personal information processed through our website and related business enquiries. It does not automatically govern separate contracts or third-party websites, which may have their own terms and privacy notices.
2. Information We Collect
Depending on how you interact with us, we may receive:
- Contact details: name, business name, email address, telephone number, country and information you choose to provide.
- Export enquiry details: requested products, quantities, destination, preferred shipping method, quotation requirements and messages.
- Business communications: correspondence and records of enquiries, quotations or transactions.
- Technical information: IP address, browser and device information, access logs and website usage information where collected by our hosting or enabled analytics tools.
Please avoid submitting unnecessary sensitive personal information through general enquiry forms.
3. How We Use Information
We use relevant information to respond to enquiries, prepare quotations, discuss product availability, arrange and administer business transactions, provide customer support, maintain website security, prevent misuse, comply with applicable legal obligations and improve our services. Where required by applicable law, we rely on an appropriate legal basis for processing, such as consent, contractual necessity, legitimate interests or legal compliance.
We do not use an enquiry as automatic permission to send unrelated promotional messages. Where marketing communications are offered, applicable consent and opt-out requirements will be respected.
4. When Information May Be Shared
We may share information when reasonably necessary with service providers supporting website hosting, email, communications, freight, customs, payment processing or other requested export services; with professional advisers; or with authorities where legally required. We expect service providers handling personal information on our behalf to apply appropriate safeguards. We do not sell personal information to advertisers.
5. Cookies and Analytics
Our website may use essential cookies for functionality and security. If optional analytics, advertising, translation or embedded third-party tools are enabled, those services may set additional cookies or collect technical information under their own policies. Where legally required, we will request consent before using non-essential cookies. You can also manage cookies through your browser settings.
Implementation note: Before publication, confirm the actual services running on the website (for example Google Analytics, Meta Pixel, Google Translate or embedded media), update this section with their names and add an appropriate consent mechanism where required.
6. How Long We Keep Information
We retain personal information only for as long as reasonably needed for the purposes described above, including managing enquiries and transactions, maintaining necessary business records, resolving disputes and meeting applicable legal requirements. Retention periods depend on the type of record and the relevant obligations.
7. Information Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, alteration, disclosure or loss. No internet transmission or storage system can be guaranteed completely secure.
8. Your Privacy Rights
Subject to applicable law, you may be able to request access to, correction of or deletion of your personal information, object to or restrict certain processing, withdraw consent where processing is based on consent, or raise a privacy concern. We may need to verify your identity before responding and may retain information where legally required.
9. International Communications and Transfers
As an international export business, we may communicate with buyers, logistics providers and service partners in other countries. Personal information may be processed outside Sri Lanka when necessary for those activities, subject to applicable legal requirements and appropriate safeguards.
10. External Websites and Services
Our website may contain links to third-party websites, social media pages or messaging services such as WhatsApp. Their handling of information is governed by their own privacy notices, which we encourage you to review.
11. Changes to This Policy
We may update this policy when our services, website technology or legal obligations change. The revised policy will be published on this page with an updated date.
12. Contact Us
For questions about this policy or requests concerning your personal information, please contact Solax Agro Foods (Pvt) Ltd using the verified contact details on our Contact page. Please use the subject line Privacy Request so we can route your enquiry appropriately.
