These provisions relate to the website operated under the SOLAX EXPORTS brand by SOLAX AGRO FOODS (PVT) LTD (referred to below as “we”, “us”, or “our”).
Purpose of this policy
This page describes our general approach to exporting fresh fruits, vegetables, leafy greens, herbs and related agricultural products from Sri Lanka. It is an informational guide, not a shipment-specific offer, guarantee or substitute for a signed commercial agreement.
Available freight methods
Air freight: May be proposed for time-sensitive, highly perishable or smaller-volume consignments, depending on routing, cargo acceptance and available capacity.
Sea freight: May be proposed for suitable larger-volume consignments, including refrigerated-container movements where commercially and technically appropriate. Availability, transit and temperature requirements must be assessed for each product and destination.
Typical export process
- Buyer submits a product and destination enquiry.
- We review specifications, quantity, packaging and feasibility.
- We issue a quotation or proforma invoice, subject to availability.
- Both parties confirm the commercial terms in writing.
- Products are sourced, graded, packed and prepared as agreed.
- Required export inspections and documentation are arranged as applicable.
- Cargo is handed over under the agreed shipping and delivery terms.
Quotation and order confirmation
Website descriptions and indicative shipping information are not binding offers. A confirmed shipment depends on the written transaction documents accepted by both parties. Those documents should specify product variety and grade, net weight, packing, quantity, price, currency, delivery terms, named location, expected dispatch window and payment schedule.
Incoterms, freight and risk transfer
Commercial terms such as FOB, CFR, CIF and other Incoterms® rules have distinct meanings. The selected rule and named port or place must be written in the accepted quotation or sales agreement. Responsibilities for freight, insurance, customs clearance, duties, taxes, unloading and transfer of risk depend on that agreement and the applicable rule.
“CNF” is sometimes used informally in trade discussions; where intended, the parties should specify the precise contractual term, such as CFR, rather than rely on an ambiguous abbreviation.
Dispatch and transit estimates
Preparation time and transit duration depend on seasonality, product readiness, phytosanitary processes, airline or vessel schedules, space availability, customs and destination conditions. All timelines shown on the website or discussed before confirmation are indicative unless expressly agreed as binding in writing.
Packaging and temperature management
Packaging is selected according to product type, weight, handling requirements, transport mode and buyer specifications. Where applicable, cooling, temperature monitoring and refrigerated logistics arrangements are agreed per shipment. No universal temperature, shelf-life or cooling method is guaranteed for every product.
Export and import documentation
Depending on the shipment and destination, documents may include a commercial invoice, packing list, air waybill or bill of lading, certificate of origin, phytosanitary certificate and other permits or inspection records. The exact requirements and responsibility for obtaining each document must be confirmed for the destination and transaction. Import licences, destination-country compliance and customs obligations may remain with the importer unless otherwise agreed.
Payment arrangements
Deposits, balances, payment method, due dates and any documentary conditions are negotiated for each order and stated in the accepted transaction documents. This website does not establish a universal advance-payment percentage or grant credit terms. Buyers should verify beneficiary and bank information through an established, trusted communication channel before remitting funds.
Arrival inspection and quality claims
Fresh produce is perishable. Buyers should arrange prompt inspection on arrival and preserve supporting evidence where a discrepancy is alleged. Notification deadlines, inspection standards, temperature records, claim documentation, liability and remedies are governed by the agreed sales terms and applicable law. A reported loss or resale price does not, by itself, determine contractual liability.
Delays and events outside reasonable control
Weather, crop availability, carrier disruption, regulatory action, customs holds and other events may affect shipment plans. Any force-majeure rights, notice obligations, cancellation rights and allocation of costs must be assessed under the applicable written contract and law; this informational page does not unilaterally amend an existing agreement.
Which terms control a shipment?
The written transaction agreement accepted by both parties controls the particular sale. If this website describes a different payment percentage, transit estimate, packaging option or delivery arrangement, the accepted shipment-specific documents take precedence, subject to applicable mandatory law. Please request written clarification before payment or dispatch if any term is unclear.
Contact: For questions about this policy, please use our Contact page or the verified contact information published there.
